... tri bike...

Just a quick update on my endeavor to purchase a Specialized Transition Pro. My local bike store put the order in with Specialized in early November 2010. Specialized claims, they cannot deliver before April 2011 which, I think, is a joke! It is sad... people tell me how great a company Specialized is and how much money they spend on R&D and product development - WOW, good for them! Apparently, they do not think much about supply chain or customer satisfaction. After discussing this with the bike store, I am seriously considering a cancellation of the order - I do not want to be Specialized anymore!
In fact, together with my bike store I will look into getting a Trek Speed Concept instead. Given that I have had my Trek Madone 5.0 for more than 3 years and have been extremely happy with it, why not getting a second Trek and commit to the brand. If Trek can give me a quick turnaround on a Speed Concept, they are in with me! That means, Specialized will have to do a lot to convince me to look at their products again. Yes, I know, I am only one customer who buys a bike every 2-3 years... but what if other customers have the same negative experience? I sincerely hope that Specialized is scanning the blogosphere to see what the vibe is...